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You are here:Home >> FAQ
1: How do I get started or place a big order with Longs?
A.There are two ways for you to choose from:
1. Send an email to  sales@firstaidlongs.com  and our representative will contact you via e-mail as soon as possi ble.
2. Directly contact Longs via telephone0086-757-81019258 or  Fax:0086-757-81019208
2: What's the Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA)
A.Minumum order quantity for single kind is USD 1000.
3: How can I get C&F or CIF price?
A.Normally our quotation is based on FOB price. But we may accept other terms if you have special reasons.
4: Can I place a big order online?
A.To ensure order accuracy,Longs does not offer this option.Because all orders will be manufactured to your specifications, we like to finalize all orders by e-mail or telephone/fax.
5: What is normal production time of orders?
A.If product quantity is under 3000 sets, the lead time will be 10 days at most, no matter how complicated the kit is. If you ar e in a hurry, we can negotiate for more detail info.
6: How can I get samples promptly?
A.You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UP S, FedEx, DHL,TNT etc) account No. and we'll send samples through your courier by freight collect. Sample Fee depends on the sample you are asking for. The Fee will be returned after the big order has been confirmed.
7: Can I print or customize (OEM) the packing of the product?
A.Yes, for the first aid kit: you can customize your logo print on the box or bag, or make a label which is printed with your logo stick on box. We may charge you some printing fee. And you might also customize the outer bag or box. But, open Sample Mould and Painting your Logo take time. Please see the table below for detail info.

OEM Item Sample Available Total (with Logo Painted) Cost
First Aid Bags or Boxes Nylon Bag 2 days 12 days According to size
Plastic box 2 days 12 days According to size
Sterile Paper Bag 2 days 12 days According to size
First Aid Accessories Aluminous Plastic Bag 2 days 12 days $50/colour
Sterile Paper Bag 2 days 12 days $50/colour
Dressing 2 days 12 days $40/colour,FREE for order 10000
Bandage 2 days 12 days $180/colour
Adhesive Bandage 2 days 12 days $180/colour
8: What's the payment term?
A.30% deposit by T/T in advance to confirm the order, balance paid before shipment or balance pay by L/C at sight. All paym ent has to be done before shipment.


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