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You are here:Home >> FAQ

We promise to answer your questions within 24 hours.

How to place orders

A  send email to us sales@firstaidlongs.com
Other connecting method:
www.firstaidlongs.com-- login to our homepage to have prompt response.
Viplongs@hotmail.com
Viplongs@skype.com

B  tel--86 757 81019258
Fax--86 757 81019208
We need to know the following information of your order:
*shipping information - company name, address, phone number, fax number,
Destination airport or sea port, transportation method ( by courier, by air or by ocean container);
*product information - specifications, quantity, target price;
*delivery time required.

Products

1. What's the min. Order quantity?

We have no requirements on MOQ.However,different quantity,different price.
Should you find any product of your interest,please feel free to contact us.We'll discuss it in detail..

2. How could i get samples?

We supply free samples as long as the value is under usd15.00 for overseas clients by freight collect.
    A   by express mail(3~7days), you need to provide your courier (as ups, fedex, dhl, tnt, etc.) account No.. And we'll send samples through your courier by freight collect.
    B   by express mail(3~7days), freight prepaid. If you don't have courier accounts, you would transfer the freight into our account before samples sent out.
    C   regular freight (7~15days,worldwide), freight:under 2kg, usd17.65 x ?kg(gross weight)+usd5.00

3.    May i customize (oem) the packing of the products?

  A.       Yes ! We can offer oem service. You can customize your printed logo on the box or bag, or attach a label or sticker with your logo printed on it onto the box. Also the contents can be printed with your logo, neutral logo or our longbow / longs logo.

4.may i customize(oem) the contents of the first aid kits?

 A. Yes! We accept customers' own contents lists for all of our first aid kits.

5. How about the printing charge of the contents if i asked for an oem service?

 A*for nylon bag: usd15 will be charged if your logo is less than 4 colors.
 *for abs and pp box: usd15 will be charged if your logo is less than 4 colors.
 *for sterile paper bag:
 *printing fee-usd60 for each color;
 *sample fee-usd74 for each bag (the samples are about 1000pcs);
 *for aluminum or aluminum plated bag (wipes) :
 *printing fee -usd60 for each color;
 Sample fee usd133 for each bag(the samples are about 5000pcs)
 *for pe zip locked bag:
 Printing fee usd60 for each color.
 Sample fee usd133 for each bag (the samples are about 5000pcs);
 *for paper box: the moq is usd120

6. How to customize my first aid kit?

   A. In order to meet your requirements better, you need to inform us of the following information:
 *for logo printing: the pantone number and the artwork
 *for nylon bag: a sample or clear pictures with detailed description, our bag designer will make a sample according to your detailed requirements and then we will send it to you for your confirmation.
 *for abs and pp box: a sample or a drawing, then our engineer will send you an engineering drawing for your confirmation.

Outer packaging

How about the outer package?

    Usually we use paper carton, the thickness is under your instruction. As a rule we will choose
A=b standard carton. After packing products into the carton, we use scotch tape to seal it. Inside the carton, we use a big plastic bag of or thicker than 4s as lining. Each kit has its own package, we usually choose plastic bag thicker than 4s, or shrink film. If customer needs some special package, such as blister packaging, paper box or tray, we can customize as per these requests..

Transportation

1. Can you arrange the transportation for us?

A.  Yes! We can arrange sea, air and courier transportation.

2. How can the products be sent to me?

A. For small quantity and weight less than 20 kgs, usually sent by courier.
     For orders from 20 to 500 kgs, can be sent by air to the airport near you.
     For big quantity or volume, sent by ocean container. The transportation way depends on client's choice.
     Freight fee depends on quantity, weight, volume, transportation way and destination country (airport, sea port ).

Payment term

1.  What's your usual payment term for orders?

 30% deposit by t/t in advance to confirm the order, balance paid by t/t before shipment or
balance paid by L/c at sight. We arrange production only after receiving deposit. Please note if the total amount:
    *under usd1000, please transfer the total amount of money to our below account
Bank account No.:4777 0200 1880 449139
Beneficiary:Dong Mingyuan
Beneficiary bank:Bank of China Foshan Subbranch Houhui
SWIFT code: BKCH CNBJ 44A
Also, you can transfer money via western union
http://www.westenunion.com/info/homePage.asp?country=CN, we can receive money in 15minutes, which can speed things up and we can send out samples sooner.
First name:Jian xin                Last name:Shi
country:China
Pls also note: USD0—500, handling charge USD4.00
USD500-1000,handling charge USD5.00

Assurance

1. Can you provide transportation insurance for my articles?

    Yes, we can do it for you. There are many types of insurance, people usually choose basic coverage. Basic coverage falls into 3 kinds, free from particular average(fpa), with particular average(wa or wpa) and all risk. Total sum insured is 3% of the total value of the goods.

Cooperation

1. How can i become your sales agent?

 A.  If you can sell longs first aid system's products with the value of more than usd3,000 per month, we can authorize you to be our sales agent in your local area.


0086-757-81019258
 
sales@fistaidlongs.com
 
manager@firstaidlongs.com

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